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How ezph Handles Your Personal Information

Your account data, payment details and browsing activity are handled with care — this page tells you exactly what we collect, why we collect it, and what you can do about it.

GCash & Maya data protectedYour rights, clearly statedAccount data on requestInstaPay transaction privacyContact us to update records
ezph How ezph Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove information we hold about you, our support team handles privacy requests directly. Send your request through live chat or email with your registered account number and a brief description of what you need. We aim to acknowledge your message and set a clear response timeline — no runaround, no automated dead ends.

Live Chat Start a chat session from your account dashboard. Have your registered mobile number or email ready so we can verify your identity before discussing account data.
Email Support Send your privacy request to our support address. Include your account ID and the specific data you want to access, correct or remove, and we will follow up with a response timeline.
Account Settings Some data changes — like your contact number or linked e-wallet — can be updated directly from your account settings page without contacting support first.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security on our end is not just a checkbox — it shapes how your account data flows from login to cashout. Here is how each area works in practice, from the cookies your browser stores to how long we keep your GCash and Maya transaction history on file.

Cookie Use

We use session cookies to keep your lobby state active and preference cookies to remember your last payment method — GCash, Maya or InstaPay — so checkout is faster on your next visit.

Data Retention

Account records are kept for as long as your account is active and for the period required under applicable Philippine regulations. When retention is no longer required, records are deleted or anonymised.

Payment Data Security

GCash and Maya transaction references are stored in encrypted form. We do not store your full e-wallet PIN or mobile banking credentials — only the reference data needed for account reconciliation.

Access and Correction Rights

You may request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where local law permits. We verify your identity before processing any such request.

Common Questions About Your Privacy on ezph

These are the questions we hear most from account holders when it comes to data, cookies and how personal information is handled. Each answer is direct and specific to how ezph operates for Philippines players.

We collect your name, email address, mobile number and date of birth at registration. If you verify your identity, we also hold a copy of the document you submit for that process.

Your GCash and Maya transaction data is shared only with the payment processor handling that transaction. We do not sell or pass your financial details to advertisers or unrelated third parties.

We keep your data for as long as your account is active and for the retention period required under applicable Philippine regulations. Closed accounts are handled according to the same rules.

You can submit a deletion request through live chat or email. We will assess it against our legal retention obligations and respond with what we can action and what must be kept under local law.

Session cookies keep your account logged in while you browse. Preference cookies remember your last selected payment method — GCash, Maya or InstaPay — so the checkout step loads faster on return visits.

Minor contact updates can be made directly in account settings. For linked e-wallet changes involving GCash or Maya, contact support via live chat and complete an identity verification step first.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.