Reference

Terms and Conditions That Cover Your ezph Account

These terms set out what you agree to when you open and use your ezph account — from how deposits clear through GCash, Maya and InstaPay to how withdrawals are verified and what happens if a dispute is raised.

Account eligibility rulesGCash, Maya, InstaPay deposit termsWithdrawal verification stepsBet settlement policyAccount suspension conditions

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What These Terms Actually Cover

ezph Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By creating and using your ezph account, you confirm that you have read and accepted these terms in full. They apply to every action taken on your account — placing a bet, requesting a cashout, using the live casino lobby, or contacting support. Payment terms apply

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specifically to the local rails we support: GCash, Maya and InstaPay. When you send a deposit via any of these e-wallets, the amount is credited once our system confirms the transfer reference; reversal requests after a bet is placed are not entertained. Withdrawals go back to
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the same e-wallet used for the deposit where operationally possible, and our team runs a verification check before release. These terms may be updated when we change how the platform works — we will notify active accounts of material changes. Continued use after a notice is
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posted counts as acceptance. If any part of these terms conflicts with local law in the Philippines, the local legal requirement applies. These terms do not override your statutory rights. For questions about how a specific rule applies to your account, reach out to our support
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team through live chat or email.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

REACH US DIRECTLY

How to Contact Us About These Terms

If a rule in these terms is unclear, or you need to raise a dispute about a transaction — whether that is a GCash deposit that did not credit or a withdrawal held at the verification step — our support team handles it directly. Start with live chat for the fastest response; email works for anything that needs a paper trail.

Team online

Live Chat

Open the chat window from any page on ezph. Available for account questions, payment disputes and terms clarification without needing to send an email first.

Email Support

Use email when you need a written record of your query — useful for withdrawal disputes, account suspensions or formal requests to review a terms decision.

Account Help Centre

Find answers to common terms questions in the Help Centre: deposit rules, cashout conditions, account verification steps and bet settlement policy are all covered.

HOW WE HANDLE THIS

Account Security and Policy Transparency

These terms are written to be readable, not buried in legal language. Below are the four areas where we apply the strictest internal controls — because a policy you can understand is one you can actually hold us to.

Account Security

Your account is protected with OTP verification at login and a PIN step on withdrawal requests. We do not store full payment credentials for GCash, Maya or InstaPay on our servers.

Data Handling

Account data collected during registration and payment processing is used only for identity verification and transaction matching. We do not sell your data to third parties.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and to remember your wallet preference. You can clear cookies at any time; doing so will log you out of the active session.

Requesting Changes

To update your registered mobile number, linked e-wallet or account details, submit a request through live chat with a valid ID. Changes are processed after verification is complete.

Common Questions About These Terms

Real questions about what these terms mean for your account and your money — answered plainly so you know exactly where you stand.

Yes. Whether you are in the live casino lobby, placing a sports bet on a PBA game, or playing Perya Color Game, the same account and bet settlement terms apply across the board.

Contact support via live chat and provide the GCash transaction reference number. Our team matches the reference against our payment records and credits the amount once confirmed.

Yes. If you believe a result was settled incorrectly, raise a dispute through live chat within the timeframe stated in your account settings. We review the game or match record and respond in writing.

We post a notice to active accounts when material changes are made. Continuing to use your account after that notice counts as accepting the updated terms.

Accounts may be suspended if activity breaches these terms — such as providing false registration details, using another person's GCash or Maya wallet, or attempting to manipulate bet outcomes.

Send a closure request via email or live chat. We process it after verifying your identity and confirming any pending withdrawals to your linked Maya or InstaPay account are cleared first.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your ezph Account

How to Contact Us About These Terms

Live Chat

Email Support

Account Help Centre

Account Security and Policy Transparency

Common Questions About These Terms

01 Do these terms apply to every game on the platform?

02 What happens if my GCash deposit does not appear in my account?

03 Can I dispute a bet result under these terms?

04 How will I know if these terms change?

05 Can my account be suspended under these terms?

06 Who do I contact if I want to close my account?

Terms & Conditions

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